Postal charges, payment method, shipping

Here you can find answers to frequently asked questions. If your question is not answered here, please contact us.

Shipping Methods

In addition to the classic mail delivery, we also offer Print@Home tickets for some events. Tickets for the Wacken Open Air are automatically transferred to the Wacken Ticketcenter. The available options will be displayed during the order process.

Print@Home Shipping

The Print@Home tickets will be sent to you as a .PDF file with the payment confirmation email. To open the file, you may need the Adobe Reader. Print the ticket on white A4 paper and bring the entire sheet to the concert.

Printing at home reduces a large portion of logistics costs, and you get your ticket faster!

Mail Shipping

After the payment is received, we will send the tickets via a postal service provider. You can find the shipping costs in the table below.

Wacken Ticketcenter

Tickets for the Wacken Open Air are automatically transferred to the Wacken Ticketcenter when they are paid. You can register there or log in if you are already registered. Please note that you must use the same email address for the order as you use in the Ticketcenter.

Many tickets, such as the hardcover festival tickets, are only available via mail shipping!

Shipping Costs

The shipping costs we charge consist of postage, materials, and personnel costs.

We therefore charge the following shipping costs:

Germany:

Post Standard	Post Insured
4.99 EUR	7.99 EUR

International:

Zone 1:

Post Standard	Post Insured
8.99 EUR	14.99 EUR

Countries: Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Switzerland, Czech Republic, Austria

Zone 2:

Post Insured

19.99 EUR

Countries: Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Estonia, Finland, Faroe Islands, Gibraltar, Greece, Greenland, Guernsey, Holy See, Ireland, Iceland, Isle of Man, Italy, Jersey, Croatia, Latvia, Lithuania, Malta, Moldova, Montenegro, Norway, Portugal, Romania, San Marino, Sweden, Serbia, Slovakia, Slovenia, Spain, Ukraine, Hungary, United Kingdom, Belarus, Cyprus, Åland Islands

Zone 3:

Post Insured

24.99 EUR

Countries: Afghanistan, Algeria, American Samoa, American Virgin Islands, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Virgin Islands, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Chile, China, Cook Islands, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Ivory Coast, Eritrea, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, India, Indonesia, Iraq, Iran, Israel, Jamaica, Japan, Yemen, Jordan, Cayman Islands, Cambodia, Cameroon, Canada, Cape Verde, Kazakhstan, Qatar, Kenya, Kyrgyzstan, Kiribati, Cocos Islands, Colombia, Comoros, Congo, Democratic Republic of the Congo, North Korea, South Korea, Cuba, Kuwait, Laos, Lesotho, Lebanon, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Morocco, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, North Macedonia, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Netherlands Antilles, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Djibouti, Rwanda, Russian Federation, Réunion, Saint Helena, Saint Pierre and Miquelon, Solomon Islands, Zambia, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Zimbabwe, Singapore, Somalia, Sri Lanka, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Martin, St. Vincent and the Grenadines, Sudan, Suriname, Svalbard and Jan Mayen, Eswatini, Syria, South Africa, South Georgia and the South Sandwich Islands, Tajikistan, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Chad, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Turkey, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, United Arab Emirates, United States of America, Vietnam, Wallis and Futuna, Christmas Island, Western Sahara, Central African Republic, Egypt, Equatorial Guinea, Ethiopia

Payment Methods

Advance Payment

Here are the account details for advance payment:
Account holder: SH-Promotion GmbH
Bank: Postbank Hamburg

IBAN: DE 58 2001 0020 0008 2302 06
SWIFT / BIC: PBNKDEFF

Please use the order number from the confirmation email as the purpose of payment!

Credit Card:

We accept Eurocard/Mastercard and VISA for credit card payments.

PayPal:

PayPal is a payment service that allows you to pay for your online purchases. You create a PayPal account and link your bank details, for example. When making an online payment via PayPal, the required amount is automatically deducted from your bank account and transferred to the seller.

Shipping

Our shipments are sent via Deutsche Post/DHL.

Address:

SH-Promotion GmbH
Hauptstr. 27a
25584 Holstenniendorf