08.02.2021
Dear Metaltix customers,
Below are the latest answers to some of your most pressing
questions (as of 08.02.2021).
Current information on cancelled and postponed events:
As soon as we receive information from the respective organisers
regarding procedures and modalities, we will contact you individually.
Wacken Winter Nights 21/22:
The fourth edition of our beautiful winter festival in Wacken will
take place from 18 - 20 February 2022.
We have contacted all ticket buyers again by email, you have again
the choice if you want to keep your tickets or if a payout is better for you.
If you have submitted a ticket and it has already been checked,
you will have received an e-mail with a link.
There you have the possibility to exchange the ticket for a ticket
for 2022 or to apply for a refund.
The exchange to a ticket for WWN 2022 will be initiated
automatically. However, please still click on the link and confirm the exchange
to WWN 2022. Those who keep their ticket will help us a lot in planning for the
next edition.
Important: please do NOT dispose of your 2020 WWN tickets, they
must be presented at the entrance with your 2022 electronic tickets!
If you want to apply for a refund, click on the link, select the
tickets you want to be refunded and enter your IBAN.
The tickets do not need to be returned, the refunded tickets then
automatically lose their validity and can be kept as a souvenir.
We would like to ask you to complete both the exchange and the
return by the end of April 2021 at the latest.
The email for the exchange/refund of confirmed tickets has already
been sent out to all customers.
Check your email inboxes and also look in the spam folder if
necessary.
W:O:A 20/21:
The check of your tickets is mostly
completed, you should have received a detailed email from us. Please also check
your spam folders.
In general, every time you update your
status, you will receive an automatic email with a link to your status page,
where you can check the current status of your tickets at any time.
If there were any problems with the
exchange, for example with a wrong photo of your ticket or something similar,
we approached you.
If you have submitted your ticket
refund, you should have received your money back in the meantime.
If you have not yet received a refund,
you should have received a corresponding e-mail from us if there were any
complications with the refund.
You are still eagerly waiting for your
festival ticket for W:O:A 2021?
Tickets will be sent to all customers
as personalised electronic tickets in due course.
The shipping of these tickets has not
started yet and we will inform via all our news and social media channels (also
those of W:O:A https://www.wacken.com/ ) as soon as the shipping starts.
The paper tickets, which can be seen
from time to time in communities and social media, are purely decorative items
and do not entitle the holder to entry to the W:O:A. They could be booked
exclusively with the exchange without extra charge. These could be booked
exclusively and without extra charge when exchanging them.
You can also have your WOA tickets
re-personalised or issued in a new name a few weeks before the festival for a
reasonable handling fee.
This service will then also be
announced via our channels.
All updates, requests from our side
and especially the tickets for W:O:A 2021 and Wacken Winter Nights 2022 will be
sent via email and may end up in your spam folder!
Thank you for your support Your Metaltix Team
